Terms of Service

These terms apply whenever you order, schedule, or receive delivery service from Salt Harbor, or use our website or customer account. By placing an order or creating an account, you agree to them. If you don't agree, please don't use our services.

Salt Harbor delivers water softener salt and ice melt to residential and commercial customers in the Greater Twin Cities metro, including scheduled Keep-Fill replenishment, one-time and online ordering, complimentary water hardness testing with every delivery, and referrals to certified local installer and maintenance partners.

You're responsible for the accuracy of the account, delivery, and billing information you provide, and for keeping your login credentials secure. Commercial accounts are responsible for ensuring the person setting up service is authorized to do so on behalf of the property or business.

Residential deliveries are scheduled within a four-hour delivery window — 8:00 AM–12:00 PM or 12:00 PM–4:00 PM. Commercial deliveries are scheduled within broader routing windows and may not include a defined time window. All delivery windows are estimates and may vary due to route conditions, traffic, weather, or prior service requirements.

If there's a change of ownership or contact person at a service address, please let us know within 48 hours of your next scheduled delivery so we can update our records and avoid an unwanted or missed delivery.

We reserve the right to refuse orders from any customer at our sole discretion, except on the basis of a legally protected class.

We don't deliver on the following holidays:

• New Year's Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day (and the following Friday)
• Christmas Eve
• Christmas Day

We may deliver on any holiday not listed above. If you won't be able to provide access for an upcoming delivery, it's your responsibility to contact us to reschedule.

You're responsible for ensuring safe access to the delivery location and for maintaining any equipment requiring service. If you won't be present at the time of delivery, please provide clear instructions in advance, including:

• Where to place salt bags
• Permission to enter the property, if required
• Access codes, keys, or entry instructions
• Directions for filling brine tanks or stacking bags

If access or placement instructions aren't provided and we can't reach you, the driver will wait up to five minutes before departing.

To keep pricing simple, our published per-bag price includes delivery (except required, applicable taxes). Some exceptions may be made when requested in writing. Our current Pricing page applies to all residential properties, and to any commercial property receiving fewer than 20 bags on a delivery — including commercial accounts with a separately quoted price, for any delivery that falls under 20 bags.

In some circumstances, the following fees may apply:

• Fuel surcharge — when the price of diesel is over $4/gallon, we may charge a $5 surcharge on each commercial delivery.
• Delivery outside our service area — a $25 delivery fee applies to addresses outside our Greater Twin Cities metro service area, based on driving distance.
• Missed delivery fee — a $25 fee applies if a delivery attempt can't be completed due to customer unavailability or missing drop-off instructions, including when you're unreachable, no unattended-delivery instructions were provided, entry points are locked or inaccessible, or animals or other conditions prevent safe delivery.

If your property has an automatically closing garage door, it needs to stay open for at least 60 seconds so our driver can safely enter with the delivery vehicle. Any damage from a garage door closing in less than 60 seconds is the responsibility of the property owner.

You can cancel or reschedule a scheduled delivery at no charge up until 48 hours before it's due. Changes made within 48 hours of the scheduled delivery date are subject to the missed delivery fee above.

All deliveries are subject to a minimum charge equivalent to three bags of salt. Orders for fewer than three bags may still be delivered, but are billed at the three-bag minimum rate.

You can request additional bags at the time of delivery if truck inventory allows, though we can't guarantee availability beyond your original order. We reserve the right to substitute salt brands and bag sizes of the same type (for example, coarse, pellet, or iron-reduction salt) at the same price per pound as your established price.

Standard residential delivery service is based on an estimated 10–15 minute service time. Additional charges may apply if a delivery takes significantly longer due to difficult or extended carry distances, multiple flights of stairs, obstructed pathways, an inaccessible or difficult-to-reach softener location, or other labor beyond normal delivery expectations.

Keep-Fill automatically schedules deliveries based on your household or property's estimated usage. You can adjust your cadence, pause, or cancel Keep-Fill at any time through your account or by contacting us; changes take effect for deliveries not yet scheduled.

We reserve the right to delay, skip, or reschedule a delivery if conditions at the property are unsafe or inaccessible — including ice, snow, or hazardous walkways, unrestrained animals, blocked driveways or pathways, or other unsafe working conditions. When possible, we'll attempt to contact you to arrange a rescheduled delivery time.

Payment may be collected by any of the following methods:

• Prepayment prior to delivery
• Payment at the time of delivery
• Invoice issued after delivery
• Payment by phone following delivery
• Monthly subscription payment

Invoices are due under the payment terms confirmed on your account. Failure to pay according to agreed terms may result in delayed future deliveries, late payment fees, interest charges, and/or submission of unpaid invoices to a collections agency. It's your responsibility to keep billing contact information up to date so invoices and payment reminders reach you.

By providing a phone number or email address, you agree to receive account-related communications from us — including delivery scheduling, delivery-day and driver-en-route alerts, and payment reminders. See our Privacy Policy for details on message frequency, opting out by replying STOP, and how your information is used.

Certified installer and maintenance partners we connect you with are independent businesses, not employees or agents of Salt Harbor. Any work they perform is between you and that business, under their own terms and warranties — we aren't responsible for their work, pricing, or scheduling.

We work to deliver reliably and accurately, but to the extent permitted by law, Salt Harbor isn't liable for indirect, incidental, or consequential damages arising from delivery delays, product use, or service interruptions. Nothing here limits liability that can't be limited under applicable law.

You can cancel Keep-Fill or close your account at any time. We may suspend or end service for non-payment, unsafe delivery conditions, or misuse of our services.

These terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules.

We may update these terms from time to time. We'll update the "last updated" date above when we do. Continued use of our services after a change means you accept the updated terms.

Questions about these terms? Reach us at sales@salt-harbor.com or (612) 234-1763.