Privacy Policy

This policy explains what information Salt Harbor collects when you use our website, place an order, or communicate with us, how we use it, and the choices you have — including around text message (SMS) communications.

We collect information you provide directly, such as:

• Name, service address, billing address, phone number, and email address
• Order details — products, quantities, delivery preferences, and Keep-Fill scheduling
• Payment and billing information necessary to invoice and collect payment
• Communications you send us, including messages, call notes, and support requests

We also collect limited technical information automatically when you visit our site (such as browser type and pages viewed) to help us keep the site working correctly.

• To schedule, fulfill, and communicate about deliveries
• To create and maintain your account, including Keep-Fill scheduling
• To send invoices, process payments, and follow up on past-due balances
• To send delivery status updates and account notifications by text and email
• To provide free water hardness testing results and related recommendations
• To connect you with a certified local installer or maintenance partner, at your request
• To improve our service and respond to questions or support requests

If you provide your mobile number, Salt Harbor may send you text messages related to your account and orders — for example, delivery scheduling, delivery-day and driver-en-route alerts, and payment reminders. These are account and transactional messages, not marketing messages.

• Message frequency varies based on your delivery and billing activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us directly at sales@salt-harbor.com or (612) 234-1763.
• Your mobile number and opt-in status are never sold or shared with third parties for their own marketing purposes.
• Carriers are not liable for delayed or undelivered messages.

We don't sell your personal information. We share it only as needed to run the business — for example, with payment processors to collect invoices, with our SMS and email providers to deliver the messages described above, and with a certified installer or maintenance partner if you ask us to connect you with one. We may also disclose information if required by law.

We retain account, order, and billing information for as long as needed to provide service, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of storage or transmission is completely secure.

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of text messages at any time (see above). To make a request, contact us using the details below.

Our services are intended for adults establishing delivery service for a household or business. We don't knowingly collect information from children.

We may update this policy from time to time. We'll update the "last updated" date above when we do. Continued use of our services after a change means you accept the updated policy.

Questions about this policy or your information? Reach us at sales@salt-harbor.com or (612) 234-1763.